Refund policy
Return & Refund Policy
At PawAur, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To process your request, we may require:
- Your order number
- Clear photos or videos showing the issue
After reviewing the evidence, we will determine the appropriate solution, which may include:
- A replacement product
- Store credit
- A full or partial refund
We reserve the right to refuse claims that do not include sufficient proof of the reported issue.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Returns
Due to the nature of our fulfillment process, we do not accept returns for unwanted items, change-of-mind purchases, incorrect size selections, or customer ordering mistakes.
Please review product descriptions carefully before placing your order.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Sale or clearance items
- Gift cards
- Personalized or custom products
- Pet food, treats, or consumable products
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For assistance, please contact: