Shipping policy
Last Updated: June 2026
Thank you for shopping with PawAur.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–20 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–20 business days
- Europe: 7–20 business days
Please note that delivery times are estimates and may vary due to customs inspections, carrier delays, weather conditions, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email. Please allow 2–5 business days for tracking information to update.
Delayed Shipments
While we strive to deliver all orders on time, we are not responsible for delays caused by:
- Customs clearance procedures
- Postal service disruptions
- Severe weather conditions
- Carrier-related delays
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the shipment or issue a refund.
Lost Packages
If your package appears lost in transit, please contact us at support@pawaur.com.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Contact Us
If you have any questions regarding your shipment, please contact: